How it works!
Pick a day
Choose a day you want to have your food delivered.
Pick a menu
Pick your dish and side dish. And while you’re at it, pick some extra’s if you want.
Confirm the date
Make sure you order on the right day you want your order to be delivered!
Checkout
The least favorite part... pay the food and you get your order confirmation emailed to you!
Delivery
Your delivery will always be between 18:00 and 20:00
Track and trace
On the day of delivery, you'll receive an email before 13:00. Here you'll find a track and trace code with a more detailed time of your delivery.
Pick up (optional)
If the delivery time doesn't work for you, you have the option to pick up your food between 18:00 and 20:00.
Enjoy your meal!
Last but absolutely not least. Enjoy your food and if you like it, please leave us a review on our socials.
Thank you! :)
Frequently asked questions
What is Homechef?
Homechef is a marketplace where people can sell home cooked meals to hungry people nearby. We make it easy for anyone to take on orders, make food and have hot meals delivered.
Why do I have to order before 12:00?
Homechef focuses on delivering freshly cooked meals to your home. We achieve this by using fresh ingredients. Only by giving our chefs the space to prepare your delicious meals is this possible.
When will my meals be delivered?
If you chose default delivery, then your order will be delivered between 17:30 and 20:00 on the day of delivery. If you chose hourly delivery, then your order will be delivered in the hourly range of the meal delivery. If you chose specific delivery, then your order will be delivered no more then 15 minutes outside of the specified window.
How can I cancel/change my order?
Any changes to your order can be made either by contacting us on WhatsApp (preferably) or by editing your order on our website.
PLEASE NOTE - The closer to the delivery time, the more complicated for us to make changes. So please do let us know at your earliest!
Can I order meals for multiple days at once?
Yes, it is possible to order food from 1 chef for more days at once. When you order meals for seperate days, they will show up in different sections in your shoppingcart
is it possible to order for multiple chefs at once?
Unfortunately, it is not possible to order from more chef then 1 at a time. We are not able to combine delivery options and routes for multiple chefs, because we have different starting points
Can I pick up the food?
Some of our chefs have the option to pickup. Checkout their chef's page to see if you can pick it up. If its possible, you will find this option on checkout
How can I contact the chef regarding my meal.
Chefs are currently not reachable through our platform, we recommend that you contact them directly through the provided details on their page or, on their socials
How can I report a problem or a complaint?
First of all, we're naturally sorry that an issue has arisen. To ensure that our platform remains a great place for delicious food, we'd like to look into this. You can send an email to info@home-chef.nl.
How can I be sure that my food is prepared in a hygienic manner?
To ensure food safety, the Dutch Food and Consumer Product Safety Authority (NVWA) has regulations. These are the HACCP rules. People working with food need to have a plan regarding HACCP, and we provide guidance because we have experience with it ourselves. Additionally, on the platform, it can be seen to what extent a chef has worked with food safety.